FIRST TIMER

I have no idea what I'm doing. Can I still come?
 

Yes. Promise. 

You don't need to be flexible, coordinated or know what a "carriage" is. We'll show you around, teach you the basics and make sure you know what's happening before we start asking you to put your feet in straps. 

Everyone was new once. Come as you are.

What class should I start with?
 

New to reformer? Start with our Reformer Foundations classes. You'll learn the machine, the foundations and all the Pilates language that currently means absolutely nothing to you.

Already know your straps from springs? Explore our class descriptions and choose your adventure.

 

How often should I come?

​

For many people, 2–3 classes a week is a great rhythm.

But there’s no perfect number. Consistency matters more than forcing yourself into a routine that doesn’t fit your life. Come enough that you feel stronger.

​​

​

​BEFORE CLASS

​​

 

Do I really need grip socks?

​​

You really do. 

Grip socks are required for all reformer classes for safety, stability and hygiene. 

​Forgot yours? We have some available for purchase in studio. Crisis averted. 

​

What should I bring?​

​

Grip socks and water. If you forgot either, we've got both. We're resourceful. 

​

How early should I arrive?
 

If it's your first class, aim for 10 minutes early. We'll show you around, introduce you to the space and give you a chance to settle in before class starts. 

What happens if I'm late?
 

We start on time, and once class begins, our doors are locked.

 

 

BOOKING

​
 

How do I book?

​

Easy. A few clicks and you're in.

1. Create your account. Head to foundpilates.ca and choose your membership, class pack or single class.

2. Download the Momence app. 

Trust us, it makes life easier. Book classes, manage your schedule, keep everything FOUND in one place.

3. Pick your class.

Browse the schedule, grab your spot, and we'll see you in the studio.

​

That's it. You're officially FOUND.

​

The class I want is full. Now what?

​​

Join the waitlist. 

People cancel. Plans change. Miracles happen.

Keep an eye on your notifications so you know when a spot becomes yours.

​

What's your cancellation policy?

​

We get it- plans change. Just give us at least 12 hours' notice if you need to cancel. 

Cancellations made within the 12-hour window are considered late cancellations and will result in the loss of your class credit plus a $15 late cancellation fee.

​

No-shows will result in the loss of your class credit plus a $25 no-show fee.

Small classes mean every spot matters. Cancel early and let someone else have their moment.

​

Can I give my class credit to someone else?

 

Nope. Your credits are yours.

Class packs and credits can’t be shared or transferred between accounts.

We’re big on sharing. Compliments—absolutely. Class credits? Unfortunately not.

 

Can I bring a friend?

 

Please do.

Your friend will need their own FOUND account and class credit to reserve their reformer unless your membership or a current promotion includes a guest pass.

​

​

PACKAGES & MEMBERSHIPS

​

 

What's the difference between class pack and a membership?

 

Flexibility vs. ritual.

Class packs are perfect if your schedule changes and you want the freedom to book when it works for you.

Memberships are for the Pilates is now part of my personality crowd—consistent classes, recurring movement and membership perks depending on your plan.

​

Neither is better. It’s about what fits your life.

​

When do my class credits expire?

​

It depends on the package.

Our introductory  packages have a one-month expiry, giving you enough time to actually experience FOUND instead of taking one class and disappearing.

Our 5- and 10-class packs have a three-month expiry for a little more flexibility.

Expiry dates are always shown when you purchase.

​​

​​

Do you offer refunds?

​

All FOUND classes, credit packages, memberships, workshops, special events, and gift cards are final sale and are not refundable or transferable.

​​

Can I freeze my membership?

We know life happens! That’s why we offer the option to freeze your membership.

• How to Request: You can easily initiate a freeze request by emailing us at info@foundpilates.ca

• Eligibility: Please note that freezes can only be requested after you’ve completed your initial 3-month commitment.

• Freeze Allowance: Members may freeze their membership up to two times per year, for a maximum of four weeks each time.

• Timing: To process your request, we require that you contact us at least 7 days before your next billing date. Your request must include your desired start and end date for the freeze period.

• Important Details: Please note that freezes cannot be split into shorter periods or extended beyond the initial four-week maximum.

​

Life happens. Your membership can roll with it.

​

Do you sell gift cards?

​

Yes. Gift cards are available for purchase in studio.

​

​

INJURIES & PREGNANCY

 

​​

Can I do Pilates while pregnant?

​

Often, yes—but pregnancy isn’t one-size-fits-all.

​

Speak with your healthcare provider before participating and always let your instructor know before class so we can guide you appropriately.

Depending on your stage of pregnancy, experience and individual circumstances, modifications or a different class format may be recommended.

​

What if I have an injury?

​

First, tell us.

If you have an injury, recent surgery or medical condition, check with your healthcare provider before participating and let your instructor know before class.

We can modify many movements, but group classes aren’t a replacement for rehab or individualized medical care.​​​

​